The disruptive consumer looks to disrupt the status quo, not necessarily for monetary gain but in the interest of fairness and accountability.
“Because things are the way they are, things will not stay the way they are.” Bertolt Brecht
What is your personal data worth? – more than you think
Do you find every brand wants you to join their club or loyalty scheme these days?
How to complain – a practical guide
How do you complain and get the best result from companies that have not given excellent service?
Threatening to leave - a tactic to save money
Sometimes threatening to leave, even if you have no intention of doing so, is an excellent tactic to save money.
Protect your privacy – punish spammers
Have you received emails from apparently legitimate companies (rather than obvious spammers) who have decided to add you to their emailing list? This kind of behaviour has been illegal in Australia for years…
